TERMS AND CONDITIONS OF MAISON FRANCIS KURKDJIAN'S LOYALTY PROGRAM
Date of publication: February 26th, 2025
Summary
Please click on the section you need to refer to:
I. Purpose
II. Acceptance of the terms and conditions of use
III. Program membership
VI. Personal Data
VII. Changing/suspending the program
VIII. Information
IX. Termination of program participation
X. Liability
I. Purpose
Parfum Francis Kurkdjian, a société par actions simplifiée (simplified joint stock company) under French law, registered in the Paris Trade and Companies Register under number 508 343 886, whose registered office is located at 41 Rue Etienne Marcel, 75001 Paris, France (hereinafter referred to as “Maison Francis Kurkdjian” or “the Maison”) offers a loyalty program designed to provide its Members with benefits based on the purchases they make on the www.franciskurkdjian.com website or in eligible Maison Francis Kurkdjian boutiques hereinafter referred to as “Friends of the Maison” (hereinafter referred to as “the Program”).
The purpose of these general conditions of use is to specify the content of the Program and how it operates, which are applicable in all countries between Maison Francis Kurkdjian and any individual who meets the conditions for membership in the Program as defined herein (hereinafter referred to as the “Member”).
The Program is valid on www.franciskurkdjian.com and at Maison Francis Kurkdjian stores in mainland France, the United States, and Hong Kong (hereinafter referred to as the “Eligible Boutiques”):
• France
o Maison Francis Kurkdjian - Saint-Honoré - 5, rue d'Alger 75001 Paris
o Maison Francis Kurkdjian - François 1er - 24, rue François 1er 75008 Paris
o Maison Francis Kurkdjian - Marais - 7, rue des Blancs-Manteaux 75004 Paris
• United States
o Maison Francis Kurkdjian - Miami Design District 176 NE 41st St 33137 Miami, FL
• Hong Kong
o Maison Francis Kurkdjian - B126A, K11 Musea - 18, Salisbury Rd., Tsim Sha Tsui, Hong Kong SAR
II. Acceptance of the terms and conditions of use
These terms and conditions of use must be fully accepted and complied with in order to sign up for and participate in the Program.
III. Program membership
Program membership is free and without obligation.
Program membership is strictly personal and limited to one account per individual (defined by first and last name and email address). Multiple accounts are not allowed.
Membership is open to:
• Individuals ages 16 and over.
• Individuals who have created a customer account at an Eligible Boutique.
• Individuals who have created a customer account on www.franciskurkdjian.com.
Any eligible person who has created a customer account at an Eligible Boutique or on www.franciskurkdjian.com is considered to be a Program Member.
Membership is subject to the Member providing complete and relevant personal information (personal data is processed in accordance with Article 6 “Personal Data”). Members are responsible for the accuracy of the information they provide. The Maison reserves the right to ask for any document proving the Member's identity.
It is the Member's responsibility to provide correct, complete, and up-to-date personal information on their account on www.franciskurkdjian.com in order to be able to take advantage of all its benefits. If they fail to do so, the Maison cannot be held responsible for the Member not receiving any benefits.
The Program does not offer a physical loyalty card.
As soon as the Member logs in or is identified, purchases on www.franciskurkdjian.com and at Eligible Boutiques are automatically included in the Program. Members can find details of all information relating to the Program (including the number of points earned and the Member's status) on the dedicated page of www.franciskurkdjian.com (“Friends of the Maison” tab).
IV. How the program works
4.1. Status Levels
The Program has 4 status levels. Each Member belongs to one of the 4 status levels based on products purchased over the previous 12 months on www.franciskurkdjian.com and at all Eligible Boutiques. Only purchases made on separate days are taken into account.
The various statuses are reached as follows:
• “Stone” status: for Program Members who have earned 0-124 points.
• “Zinc” status: for Program Members who have earned 125-249 points.
• “Silver” status: for Program Members who have earned 250-599 points.
• “Gold” status: for Program Members who have earned more than 600 points.
Members earn points for every product purchased (except for sample sets). The points earned for each Maison Francis Kurkdjian product purchased on www.franciskurkdjian.com are indicated when the products are placed in the shopping cart. The points earned for each product purchased in an Eligible Boutique will be available as soon as the Member logs in to the dedicated page on www.franciskurkdjian.com (“Friends of the Maison” tab).
When a Member creates an account, they are assigned the “Stone” status. Once a status is attained, its benefits are valid for a period of 12 months. To reach a new status, Members must earn the required number of points during the 12-month period.
At the end of the 12-month period, the Member's status is recalculated according to the rules set out above. Members may renew their status if they meet the conditions or revert to a lower status if they do not.
Members can upgrade to a higher status at any time by meeting the points criteria for the higher status. In that case, a new 12-month period begins with their new status.
For example, a person who makes a purchase on February 12, earning 150 points, will attain “Zinc” status and keep it for 1 year. If no purchase is made during this period, the person will revert back to “Stone” status on the following February 12.
Purchases made as a “guest” on www.franciskurkdjian.com and at Eligible Boutiques cannot be taken into account. For all purchases on www.franciskurkdjian.com, Members must first log in to their account before making their purchase. For purchases at Eligible Boutiques, Members must identify themselves at the cash register.
4.2. Benefits of Each Status
Each status entitles you to specific benefits, which are subject to change at Maison Francis Kurkdjian's discretion.
For example:
“Stone” status:
• Free engraving on your next purchase
• Exclusive announcements
• Early access to new products
“Zinc” status:
• Free engraving three times a year
• Exclusive announcements
• Early access to new products
• A higher-tier online store gift for every purchase made on www.franciskurkdjian.com
• Free express shipping
“Silver” status:
• Free engraving with every purchase
• Exclusive announcements
• Early access to new products
• A higher-tier online store gift for every purchase made on www.franciskurkdjian.com
• Birthday gifts
• Online Masterclass
• Exclusive invitations to events
• In-store consultations
“Gold” status:
• Free engraving with every purchase
• Exclusive announcements
• Early access to new products
• A higher-tier online store gift for every purchase made on www.franciskurkdjian.com
• Birthday gifts
• Online Masterclass
• Exclusive invitations to events
• In-store consultations
• Priority customer service line
• Free express shipping
The benefits for each status are independent. Benefits cannot be accumulated by moving from one status to another. Gifts are provided while supplies last and cannot be exchanged.
Members will receive information concerning access to gifts and benefits for their status via email and by updating their customer account.
V. Members' good conduct
Members hereby agree:
• not to adapt, copy, republish, make available or make public, display, transfer, share, distribute, use or exploit, in any way whatsoever, the content of www.franciskurkdjian.com and/or the Program.
• not to violate, circumvent, or attempt to violate or circumvent the security measures of www.franciskurkdjian.com, including not to upload files of any kind that contain viruses, Trojan horses, spyware, adware, malware, bots, time bombs, worms, or other harmful or disruptive components that overload, damage, or disrupt www.franciskurkdjian.com, its servers, or networks that make www.franciskurkdjian.com able to be accessed.
• not to manipulate the content of www.franciskurkdjian.com in any way, for example (i) by using a bot, script, or automated process; or (ii) by offering or accepting any type of compensation or benefit; and
• not to impersonate others in any way to take advantage of the Program.
VI. Personal data
The information collected and processed by the Maison in connection with the Program is strictly intended for customer account management, Program sign-up, and Program actions and management purposes (order management, sending Program benefits, providing personalized services, communicating targeted promotions) and, where applicable, by its technical partners in connection with the Program's management.
Pursuant to French Law No. 78-17 dated January 6, 1978 on data processing, files and individual liberties, as amended, and the General Data Protection Regulation (GDPR), all data subjects have the right to access and rectify their personal data, as well as the right to request its deletion, to oppose its processing grounds of legitimate interest, limit processing, or request data portability insofar as applicable, by contacting the Data Protection Officer (DPO) at dpo@franciskurkdjian.com
For more information on your rights and the use of your personal data, please see our privacy notice on the website.
VII. Changing/suspending the program
The Maison reserves the right to change or suspend the Program at any time and will inform Members by any appropriate means. In such a case, the Maison does not guarantee that benefits that Members have not used will remain available to them.
The Maison does not guarantee that a Member who has not opened a Maison Francis Kurkdjian communication (email) or who has not visited www.franciskurkdjian.com or an Eligible Boutique for more than 12 months will be informed of any changes to or suspension of the Program.
No Member shall be entitled to any form of compensation for any change to or suspension of the Program.
Due to possible changes in the Program, the Maison reserves the right to modify these terms and conditions of use at any time. Members are therefore advised to refer regularly to the latest version of the general terms and conditions of use of the Program presented here.
Furthermore, if one or more stipulations of these general terms and conditions of use are declared null and void by the application of a law, a regulation or following a final judicial decision issued by a court with jurisdiction, the other stipulations shall remain valid and applicable.
VIII. Information
For any questions or comments concerning the Program, Members may contact client services:
• By telephone: +1 877.734.8632
• Via the Contact us form
IX. Termination of program participation
9.1. By the Member
The Member may, at any time, terminate their participation in the Program by notifying their decision:
• Via email: boutique.us@franciskurkdjian.com
Termination of membership in the Program will result in the firm and definitive withdrawal of benefits acquired or associated with the Member's account.
9.2. Fraudulent use of the Program, account suspension or deletion
The Program assumes that the Member respects the rules and behaves in a law-abiding manner towards the Maison. In the event of non-compliance or abuse, the Maison reserves the right to temporarily suspend or permanently cancel the Member's loyalty account and associated benefits. In this case, the Maison shall notify the Member by any appropriate means. The Member will not be entitled to any compensation or indemnity, especially in the following cases:
• In the event of fraud, attempted fraud, or theft by the Member at an Eligible Boutique and/or on www.franciskurkdjian.com;
• In the event of inappropriate use or misappropriation of the Program.
• In the event of an unusually high number of transactions on the same shopping day and/or over several days at an Eligible Boutique and/or on www.franciskurkdjian.com.
• More generally, in the event of a failure to comply with these general terms and conditions of use.
X. Liability
The Maison does not guarantee that the Program will be available at all times. The Maison cannot be held liable for any disruption or for the direct or indirect consequences of any malfunction of the Program. In the event of a malfunction, the Maison will make its best efforts to re-establish access and ensure that the Member can maintain their acquired benefits.
XI. Intellectual property
All intellectual property rights, regardless of their nature, as well as all elements appearing on www.franciskurkdjian.com and/or linked to the Program (including in particular: texts, logos, brands, graphics, images, photos, videos, animations, names and any other element) are and shall remain the exclusive property of the Maison and are exclusively reserved to it. Therefore, no one is authorized to reproduce, represent, exploit, adapt, distribute or use, by any means whatsoever, in whole or in part, the intellectual property rights, without the Maison's prior written consent.
XII. Applicable law - amendments - disputes
Applicable law and jurisdiction in the general Terms & Conditions