Maison Francis Kurkdjian works with FedEx offering the following services:

· FedEx Ground (also known as FedEx Home when applied to residential addresses).

· FedEx 2Day (“expedited”)

· FedEx Standard Overnight (“expedited”)

All orders are processed Monday to Friday with a cut-over time of 1:00 pm EST. Orders placed after 1:00 pm EST will be processed and shipped the next business day. At any time, we reserve the right to amend the order cut-over time or allow extra processing time if we are experiencing a high volume of orders. Saturday and Sunday delivery is available to residential addresses for select zip codes.

If your order contains engraving, the processing may take an additional 1 to 3 business days.

Orders over $250 in value, before taxes, require a signature on delivery. Anyone at the recipient’s address may sign for the delivery in accordance with the courier’s policy. If no one is at the address, the courier will reattempt the delivery for a maximum of 3 attempts in total.

Shipping Exclusions. We do not ship to PO boxes, APO/FPO addresses, logistic service providers, hotel and motel addresses, Puerto Rico, Guam, the American Virgin Islands, or other U.S. Territories.

If you are not satisfied with any product that you purchased, you may return it subject to the following conditions:

· Personalized and/or engraved products may not be returned.

· Products that are damaged, used, marked, modified, or not returned in the original packaging unopened and with the cellophane wrap still intact and sealed may not be returned.

· You must initiate a return within fourteen (14) days of delivery. We will not accept any return after fourteen (14) days of delivery.

· In order to initiate a return, you must download and complete the Return Form, which is currently accessible from the orders section inside the “My Account” page, or by using the link below if you are not a registered user. You must then email the completed Return Form and email it to MFK’s

Customer Service at boutique.us@franciskurkdjian.com. Upon review and approval of your submitted Return Form, MFK’s Customer service will provide you with the return authorization and a prepaid shipping label.

· Once you receive the return authorization and prepaid shipping label, you must send the following items to Edison Distribution Center c/o Maison Francis Kurkdjian – 6 Greek Lane, Edison, NJ 08817 – Attn: Receiving: (1) the complete product(s), including any GWP and other free items that you may have received as part of your order, in perfect condition and in the original packaging; (2) the original invoice, and (3) the return authorization provided to you by MFK Customer Service.

· Promptly upon receipt of a returned product, a credit will be issued back to the original method of payment within a maximum of 14 (fourteen) days from either the day we receive the returned products, or the day you provide us with proof of shipment of the goods for which you are requesting a refund, whichever is earlier. We will reimburse you for the total amount paid for the product, excluding the delivery costs for the expedited shipping services FedEx 2Day and FedEx Overnight Standard if chosen during checkout.

· In the event of a partial return of products, only the price of the returned products will be reimbursed by the Company. We will not reimburse any delivery charges, as you have benefited from the delivery service for the retained items and the delivery charges do not change according to the volume ordered.

· If a courtesy reshipment or replacement of an entire order or just an individual product is granted, please note that it will be considered final and non-returnable under any circumstances.