How can we help you?

Does your question concern a theme below? Click directly on the relevant theme to find the answer. If you cannot find an answer to your question, a customer advisor from our Customer Care department is available by telephone at +1 877 999 2014, Monday to Saturday from 10 a.m. to 7 p.m. (EST) or by email

The certificate of authenticity may be transferred to a new owner, ensuring the continued validation of the product’s originality and provenance. This transfer is subject to specific terms and conditions to maintain its integrity and authenticity, you may call a beauty advisor to proceed.
Your unique serial number can be found on the Maison Francis Kurkdjian card you received in your package, just below the QR code.