How can we help you?

Does your question concern a theme below? Click directly on the relevant theme to find the answer. If you cannot find an answer to your question, a customer adviser from our Customer Care department is available by telephone at +33 1 70 60 15 03, on Monday from 8 am to 6 pm and from Tuesday to Saturday from 9 am to 6 pm (UK time) or by email

The certificate of authenticity may be transferred to a new owner, ensuring the continued validation of the product’s originality and provenance. This transfer is subject to specific terms and conditions to maintain its integrity and authenticity, you may call a beauty advisor to proceed.
Your unique serial number can be found on the Maison Francis Kurkdjian card you received in your package, just below the QR code.