How can we help you?

Does your question relate to one of the themes below? Please click directly on the relevant theme to find the answer. If you cannot find an answer to your question, a customer adviser from our Customer Care department is available by telephone at +800 17 77 77 78, on Monday from 8 am to 6 pm and from Tuesday to Friday from 9 am to 6 pm (UK time), or by email

The certificate of authenticity may be transferred to a new owner, ensuring the continued validation of the product’s originality and provenance. This transfer is subject to specific terms and conditions to maintain its integrity and authenticity, you may call a beauty advisor to proceed.
Your unique serial number can be found on the Maison Francis Kurkdjian card you received in your package, just below the QR code.